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Warranty
Check your GLOWSUN warranty online in seconds, and get help from an authorised store when you need it.
Look up a warranty
Use the number printed on your product label or e-warranty card, your car’s 17-character VIN, or the phone number you gave at installation.
Our warranty promise
Within the warranty period, bubbling, adhesive failure and cracking that are not caused by damage or misuse are covered with a free replacement.
- Bubbling
- Peeling or adhesive failure
- Cracking
Three codes, one number
Every genuine GLOWSUN roll carries three codes: the roll code, the product label code and the e-warranty code. All three carry the same number, so you can trace your film back to the factory and check your warranty at any time. It is how we keep counterfeits out.
Example number
Help, wherever you are
Our 2,000+ authorised stores in China provide a nationwide warranty: under warranty, bubbling or lifted edges are fixed free at any authorised GLOWSUN store near you. Outside China, service is provided by the authorised dealer that installed your film.
Warranty by series
Warranty terms and service are confirmed by your authorised GLOWSUN dealer at installation and may vary by market.
| Series | Models | Warranty | |
|---|---|---|---|
| T Series | T70 · T14 · T26 | 5 years | |
| M Series | M72 · M15 · M30 | 8 years | |
| Y Series | Y73 PRO · Y25 · Y16 | 10 years | |
| C Series | C70 · C25 · C15 | 10 years | |
| XR Series · Qianshan Orange | XR70 · XR20 | 10 years | |
| K Series | K75 · K28 · K18 | 10 years | |
| ZI Series · GLOWSUN Purple | ZI | Lifetime | |
| Star Trail PPF | XINGTU | 5 years | |
| Moonshade PPF | YUEYING | 6 years | |
| Glow Rider PPF | YUGUANG | 6 years | |
| Cloud Shadow Matte PPF | YUNYING | 6 years | |
| Moonshade PLUS PPF | YUEYING_PLUS | 8 years | |
| Skyline PPF | TIANJI | 10 years | |
| Brilliant PPF | GUANGYAO | 10 years |
Request warranty service
Something not right with your film? Send us the details. We check them against your warranty record and pass them to an authorised store.
Fair questions
How do I check my warranty?
Use the lookup on our Warranty page. Enter your warranty number, the roll code on the product label, your car’s VIN or the phone number you gave at installation. On genuine GLOWSUN film, the roll code, the label code and the e-warranty code all carry the same number.
How long is the warranty?
It depends on the series: 5 years for T Series, 8 years for M Series, 10 years for Y, C, XR and K Series, and a lifetime warranty for ZI Series. Paint protection film carries 5 to 10 years by series.
What does the window film warranty cover?
Within the warranty period, bubbling, adhesive failure and cracking that are not caused by damage or misuse are covered with a free replacement.
Where can I get service?
Start with the authorised GLOWSUN store that installed your film, or send a service request from our Warranty page. In China, any of our 2,000+ authorised stores can help under the nationwide warranty.
How do I become a GLOWSUN dealer?
Tell us about your business with the partner form. Our team reviews every application and will get back to you about next steps.
Are you a GLOWSUN installer?
Register every job in the dealer portal so your customers can find their warranty here.